Frequently Asked Questions

Yes, we offer professional progressive lenses for customers who need multifocal correction. Please select the suitable lens type when purchasing.

You can upload your prescription on the lens selection page after choosing your frame. There are three options: manual entry, uploading an electronic prescription, or sending it to us via email later.

Some of our sunglasses can be prescribed with lenses. If you have a prescription, please contact our customer service team.

If you choose our standard lenses, the price is the same for any prescription. However, if you have a high prescription or special requirements, custom lenses may be required, and additional fees may apply. Please contact our customer service team.

We offer various lenses, including:

• GOODLUUK standard lenses: suitable for daily wear, meeting different needs
• Anti-blue light lenses: designed for modern users who spend extended periods in front of digital screens
• Light-responsive lenses: automatically adjusting color based on sunlight intensity, suitable for frequent indoor and outdoor users
• Progressive lenses: for users who need three focal points, providing seamless transitions between different distances
• Reading lenses: for users who experience presbyopia, helping to focus on close objects

For the same prescription, we offer different lens thickness options. The final thickness of the lens edge depends on the frame shape and pupil distance. If other conditions are the same, choosing a higher refractive index lens (e.g., 1.67 or 1.74) will make the lens thinner and lighter.

We offer a range of refractive index options for you to choose from, allowing you to select the best one for your needs:

• Comfort Lenses (Index 1.61): 20% thinner and lighter than standard lenses, recommended for prescriptions up to ±400 degrees.
• Premium Lenses (Index 1.67): 40% thinner and lighter than standard lenses, recommended for prescriptions up to ±600 degrees.
• Ultra-Thin Lenses (Index 1.74): 60% thinner and lighter than standard lenses, recommended for prescriptions above ±500 degrees.

Generally, our professional laboratory will complete lens processing within 3 working days after receiving the order. For custom lenses, processing time may take 7-14 days.

If the frame doesn't fit, please contact our customer support team. We provide adjustment suggestions and frame exchange services.

Our "Frame Selection Guide" can help you find the most suitable frame based on your face shape.

Yes, our optical frames come with anti-blue light lenses or polycarbonate lenses, providing a stylish and functional wearing experience.

Yes, you can purchase frames only and match them with your own lenses.

You can track your order status in real-time through the "Order Inquiry" page and get the latest shipping information.

If you need to cancel your order and it has not been processed, you can request a refund through the "My Account" section. However, if the order has been shipped with a tracking number, we cannot directly cancel it.

Our return policy is a 30 day trial period, and return shipping is on us, ensuring a worry free shopping experience.

Orders typically arrive within 8-12 working days, and expedited shipping options are available.

If you receive a damaged package, please contact our customer service team immediately. We will promptly handle the exchange or refund.

Yes, you need to create an account to place an order. Through your account, you can easily track your order status, save all orders and preference information, and enjoy future services and warranty.

We accept various payment methods, including Visa, Mastercard, AMEX, Discover, and PayPal.

Yes, using your credit card on our website is secure. We use advanced encryption technology to protect your payment information, ensuring a secure transaction. Your detailed information is only used for transaction processing, and we do not store complete card numbers.

After completing online payment, we will send you an email containing all transaction details. Please check your email to retrieve your receipt. If you have any questions or did not receive the email, please contact our customer service team.

If the payment process is successful, your transaction will be processed immediately. You will receive a confirmation email shortly, ensuring your order has been successfully placed. If you have any issues, please contact our customer service team promptly.

Shopping on our website is different from shopping on other platforms in terms of payment options. We provide secure and convenient payment options, using advanced encryption technology to ensure your payment information is secure. Although these platforms offer various payment methods, our website provides a more personalized brand experience and professional lens advice. We focus on meeting the unique needs of Chinese customers in the US, providing direct customer service and detailed product information to ensure the best purchasing experience and quality guarantee.